Frequently Asked Questions
General/ Booking questions
How do I reserve a spot?
- We can reserve a spot for you with the payment of the $500 tour deposit. We also require a medical form to filled out for each participant to ensure your health and safety.
How do I book my tour?
- You can click on a "Book Now" button on this site and follow the quick and easy booking process, or call or email us to help you book your tour. Once you have booked we will need you to fill this medical form.
When and how do I pay the remainder?
- We will invoice you the balance 60 days prior to the tour start. Follow the prompts to complete the process.
What payment forms do you take?
- We can accept Visa, Mastercard, American Express, Interac Email Transfer or Cash.
How early should I book?
- Tours fill up so we recommend booking as soon as you can.
What is the cancellation policy?
- We can refund your tour, minus any costs incurred, more than 60 days prior to tour start. Cancellations within 60 days of tour start are not refundable; however, we are able to credit you for another tour, minus any incurred costs. Please refer to our terms and conditions for more info.
Do I need insurance?
- We recommend you ensure that you are properly covered for your tour. Trip cancellation insurance can protect you from a loss if you need to cancel on short notice. We also suggest you ensure you are covered for any emergency or rescue expenses that may arise. Some of our tours are held in remote areas, where rescue and evacuations can become very costly if helicopter access is involved. Please make sure your health insurance plan covers wilderness evacuations, as well as sports related accidents for active tours.
Where do I get picked up and dropped off?
- We are able to pick you up from the comfort of your hotel. When you book we will arrange a meeting time and place with you. We will drop you off at your hotel or the airport at the end of your tour.
Can I switch the dates?
- Yes you may switch dates with no consequence if there are more than 60 days until the tour starts. To switch dates within 60 days of your original tour start date, we may deduct costs that have already been incurred, such as accommodation reservations or food purchased.
What will I be sleeping in?
- We provide quality tents for you to sleep in on our camping adventure tours. We use a 3 person tent for double occupancy and 2 person tent for single occupancy to ensure you are comfortable. We teach you how to set your tent up, so it will be warm, dry and comfortable.
What is the food like?
Delicious food outside is our specialty! Your guide is an exceptional cook, and is looking forward to surprising you with our variety of fresh and gourmet meals. We can accommodate any kind of dietary restriction or preference you may have, such as gluten free, vegetarian or lactose intolerant. We focus our meals around an abundance of fresh local meats, seafood, cheese, fruit and of course, tasty sweets to keep a delighted smile on your face.
What are the bathrooms like?
- Each of our campsites have toilets for you to use. These range from flush toilets to outhouses. Most of the attractions we stop at each day have toilets as well, so you will never have to go far without a toilet break!
Are There showers?
- Several of the campgrounds we stay at have hot showers, many of which are coin operated. While we cannot guarantee that you will have a shower every night, we can promise that you will have the chance to shower a few times on each of our camping tours, and will be able to swim every day. Most of our guests claim they have never felt so fresh in their lives!
What do I need?
- In general, bring a variety of layers, from shorts to a warm sweater and long underwear. We never leave home without a bathing suit. Towel, lip chap, sunscreen, sunglasses and water bottle ensure you stay in good health. For a more complete list of what to bring please refer to our “What To Bring” section on our Adventure Tours page.
Will I be cold?
- If you bring a warm layer of clothing, you will be warm. We suggest a sleeping bag that is rated anywhere from 0 to 10 degrees Celsius.
Will anything bite me?
- The areas we operate our tours are very pleasant for bugs. Mosquitoes are very rare and camping is very safe in Canada.
Are we allowed fires?
- We love having fires! Although dry conditions can sometimes prevent us from enjoying a nice fire, we do our best to have fires whenever possible, so you can enjoy the warmth and make Smores!
How early do we wake up?
- The best part about our tours is that you get to forget about time. We usually start the day around 8 AM with a fresh breakfast and coffee or tea. You are welcome to get up early and enjoy the sunrise, or relax until breakfast is ready. For ski tours we aim to arrive at the hill in time for first chair, but you are welcome to take a later shuttle on your own, or relax in the day lodge for an additional coffee and snack before you get started.
Are there quiet hours?
Yes, each campground has quite hours around 10 or 11 pm. We expect other campers to respect you and we ask you to respect them.
Am I allowed Alcohol?
- We will take you to a liquor store where you may purchase alcohol for your tour. We recommend a beverage that doesn't need to be ice cold, since we can't provide a means of cooling it. We do not permit consumption of alcohol before sporting activities such as hiking, skiing, and boat cruises. Alcohol consumption is a privilege, and we reserve the right to restrict our guests from consuming alcohol if it results in inappropriate behaviour.
What about weather?
- After years of experience we have carefully crafted itineraries where we can rely on the weather to spoil us. Both Vancouver Island and the Rocky Mountains are known for exceptional weather during the summer months. You can count on spending your days basking in the warm sun; however, we do recommend you be prepared for anything just to be safe. Tofino can get a little cool and foggy at night, and the Rockies can cool down a bit at night so we recommend a warm layer, and rain gear to ensure you are always comfortable. Don't forget sun screen!
ski tour questions
What are the accommodations like?
- We have hand picked several lodges, hotels and inns, to provide you with the best value. We look for accommodations with hot tubs, that are in convenient locations so you can enjoy the towns on your own. We take pride in providing an excellent assortment of accommodations in each of our destinations.
Are tours for snowboarders too?
- Yes, we welcome skiers and snowboarders.
Are lessons available?
- Yes, we can connect you with the local mountain schools and arrange lessons for you.
Can I rent equipment?
- Yes, you can rent ski or snowboard equipment at each of the mountains.
Can I buy things during the tour?
- Yes, if you need anything during your ski tour there is a variety of shops for your convenience in each town.
What should I bring?
Appropriate clothing, bathing suit, and your ski or snowboard gear. A camera is always nice for the epic scenery.
Do I need to be a good skier?
- Absolutely not! Every mountain on our tours has an incredible variety of terrain. Either rip it up on the bunny hill, or cruise on the green and blue runs, or test your skills on the blacks and double blacks.
Where will I be eating?
- You may all eat as a group or on your own. Your guide is very knowledgeable and can help you make reservations at the best restaurants in town. Ask your guide for the best local deals, to take advantage of the best each town has to offer.