Our Terms And Conditions
Thank you for booking your adventure tour with Fresh Adventures. We are very excited to meet you and make some memories during our adventure. We hope that you are able to participate on the adventure tour, but we know that sometimes life surprises us, and may prevent you from attending. If you need to cancel your booking we will follow these terms and conditions.
- All prices are in CAD. We can accept payment by Visa, Mastercard, American Express, Interac email transfer or cash in person.
Day tour bookings require full payment at the time of booking to reserve your space. Cancellations 7 or more days before tour departure are 100% refundable. Cancellations made within 7 days of tour departure are refundable minus a $50 fee per person. Specific conditions apply to our Vancouver bike tours, where cancellations are refundable 10 or more days before departure (minus a $50 cancellation fee), and are non-refundable less then 10 days before departure.
A $500 non-refundable deposit is due at the time of booking for multiday tours. This is used towards accommodations etc, and is non-refundable to protect us from a loss due to cancellations.
If you need to cancel your multiday tour 30 or more days before departure you will be refunded, minus your $500 deposit.
Cancellations within 30 days of tour start date cannot be refunded.
If you need to cancel your tour within 30 days of tour departure we will credit you for another of our tours, minus any costs that have already been incurred by us. These credits are transferable from person to person, but expire in 1 year from issue date. We reserve the right to revoke this credit if we have turned down bookings for your space on the tour before your cancellation.
We recommend you have travel and trip cancellation insurance in case you need to cancel your tour or have an emergency.
Full refunds will be given for tours cancelled by Fresh Adventures prior to start date, and partial refunds will be given for tours cancelled by Fresh Adventures during the tour, based on proportion of tour completed.
Our tour departures are not guaranteed, and we reserve the right to cancel a tour if there are not enough participants to operate the tour, with full refund. We do try to operate tours regardless of participation, but can't guarantee departures.
We reserve the right to remove guests from tours if their behaviour jeopardizes the enjoyment or safety of other guests. Tour guide will talk with the person and issue a warning, before taking any action. Removal from a tour is not subject to a refund and any applicable costs will be the responsibility of the removed party.
We require a medical questionnaire to be filled out at the time of booking for multiday tours, and a waiver form to be completed on the first day of your tour. Here is a sample of our waiver form
If you refer a friend or family member to us we will give each of you a 5 percent discount on your tour. If you refer someone but you don't participate we will give you a 5 percent transferable credit to be applied to another tour. This 5 percent credit will be valid for one year from issue date.
You will be liable for any damage to accommodation providers and Fresh Adventures equipment.
Any costs incurred for emergency evacuations will be the responsibility of the person requiring evacuation. Your guide will decide how you will be evacuated, based on need. Your guide is well trained to make a solid decision.